Shipping and Delivery

  1. Shipping Locations: We currently offer shipping within United States. Please note that shipping options and rates may vary based on your location.
  1. Shipping Times: We strive to process and dispatch orders as quickly as possible. Shipping times depend on your location, chosen shipping method, and product availability. Estimated delivery times will be provided during the checkout process.
  1. Shipping Costs: Shipping costs are calculated based on factors such as the destination, shipping method, and order value. You will see the shipping cost during the checkout process.
  1. Tracking Orders: Once your order is shipped, you will receive a confirmation email with tracking information, allowing you to monitor the progress of your delivery.
  1. Delays: While we make every effort to meet estimated delivery times, please understand that unexpected delays, such as inclement weather or customs processing, may occur. We appreciate your patience in such cases.

Returns and Exchanges

  1. Returns Policy: We want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items within 7 days of receiving your order. To be eligible for a return, items must be in their original condition, with all tags and packaging intact.
  1. How to Initiate a Return:
  • Contact our customer support team at [contact email or phone number] to initiate the return process.
  • Provide your order number and a detailed reason for the return.
  1. Return Shipping: Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product.
  2. Refunds and Exchanges: Once we receive your returned items and verify their condition, we will process your refund or exchange. Refunds will be issued to the original payment method, and exchanges will be shipped once the returned items are received.
  3. Non-Returnable Items: Some items, such as personalized or perishable goods, are non-returnable unless they arrive damaged or defective.
  4. Damaged or Defective Items: If you receive damaged or defective items, please contact us immediately. We will arrange for a replacement or refund, as applicable.

Need help?

Contact us at {email} for questions related to refunds and returns.